Privacy Policy
Last Updated: March 6, 2025Introduction
Psyber (ABN: 82 670 078 752) ("we", "our", or "us") is committed to protecting your privacy and ensuring your personal information is handled with the utmost care and respect. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (https://www.psyber.com.au), services, or interact with us in any way.
By accessing our website, engaging our services, or providing us with your information, you consent to the practices described in this Privacy Policy.
What Information We Collect
Personal Information
We may collect the following personal information:
Contact Information: Name, email address, phone number, job title and company name.
Account Information: Login credentials, account preferences, and other information you provide when creating an account on our platform.
Professional Information: Your role, industry, company size, and other professional details relevant to our services.
Payment Information: Credit card details, billing information, and transaction records (note: payment processing is conducted through secure third-party payment processors).
Training Data: Information about your participation in our training programs, including completion rates, assessment scores, and engagement metrics.
Communications: Records of your interactions with us, including emails, calls, support requests, and feedback.
Technical Information
We automatically collect certain information when you visit our website:
Device Information: IP address, browser type, operating system, device type, and unique device identifiers.
Usage Data: Pages visited, time spent on pages, links clicked, and other browsing behavior.
Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar technologies. See our Cookie Policy section for more details.
How We Collect Information
We collect information through:
Direct interactions with you (registration forms, contracts, correspondence)
Your use of our website and training platform
Automated technologies or interactions (cookies, server logs)
Third parties (your employer when they engage our services, business partners)
How We Use Your Information
We use your information for the following purposes:
Provide and Manage Services
Deliver our cybersecurity awareness training and related services
Create and manage your account
Process payments and maintain records
Provide customer support and respond to inquiries
Track training progress and generate reports for you or your organisation
Improve and Develop
Enhance our website and services
Develop new products and features
Conduct research and analysis to better understand user needs
Monitor and analyse usage patterns and trends
Communicate with You
Send service-related communications and updates
Provide information about new services or features
Deliver marketing communications (if you've opted in)
Invite you to events or webinars
Request feedback or conduct surveys
Legal and Security
Ensure compliance with legal obligations
Enforce our terms and conditions
Protect our rights, privacy, safety, or property
Prevent, detect, and investigate fraud, security breaches, or prohibited activities
Legal Bases for Processing
We process your personal information under one or more of the following legal bases:
To perform our contract with you or your organisation
To comply with our legal obligations
For our legitimate interests (to operate and improve our business)
With your consent (where required by law)
Disclosure of Your Information
We may share your personal information with:
Service Providers
We engage trusted third-party companies and contractors to help us provide our services, including:
Hosting and cloud service providers
Payment processors
Email and communication platforms
Customer relationship management systems
Analytics providers
All service providers are required to maintain the confidentiality and security of your information.
Your Organisation
If our services are engaged by your employer or organisation, we may share training results, progress reports, and related data with authorised representatives of your organisation.
Legal Requirements
We may disclose your information if required by law, regulation, legal process, or governmental request, or where we believe disclosure is necessary to protect our rights, investigate fraud, or respond to a government request.
Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
Data Security
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, use, disclosure, alteration, or destruction. These measures include encryption, access controls, and regular security assessments.
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:
The length of time we have an ongoing relationship with you
Legal obligations we must comply with
Applicable statutes of limitations
Ongoing or potential legal disputes
Your Privacy Rights
Under the Privacy Act 1988 (Cth) and other applicable laws, you have certain rights regarding your personal information:
Access and Correction
You have the right to access, review, and request correction of your personal information held by us. If you believe any information we hold about you is inaccurate, you may request its correction.
Withdraw Consent
Where we process your information based on your consent, you have the right to withdraw that consent at any time.
Marketing Communications
You may opt out of receiving marketing communications from us by following the unsubscribe instructions included in each email or by contacting us directly.
Complaints
If you have concerns about how we handle your personal information, you have the right to make a complaint to us or to the Office of the Australian Information Commissioner (OAIC).
To exercise any of these rights, please contact us using the details in the "Contact Us" section below.
Overseas Transfers
We may transfer, store, and process your personal information in countries other than Australia. When we do so, we take appropriate measures to ensure your information receives an adequate level of protection.
These countries may include the United States, European Union countries, and other locations where our service providers operate. By providing us with your personal information, you consent to these transfers.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
Third-Party Links
Our website may contain links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to read the privacy policy of every website you visit.
Cookie Policy
What Are Cookies
Cookies are small text files placed on your device when you visit our website. They help us provide you with a better experience and allow certain features to function properly.
Types of Cookies We Use
Essential Cookies: Required for the operation of our website. These cannot be disabled.
Analytical/Performance Cookies: Allow us to recognise and count visitors and see how they move around our website.
Functionality Cookies: Enable our website to remember choices you make and provide enhanced features.
Targeting/Advertising Cookies: Record your visit to our website, the pages you have visited, and the links you have followed.
Managing Cookies
Most web browsers allow you to control cookies through their settings. You can usually find these settings in the "options" or "preferences" menu of your browser. You can also delete cookies that have already been set.
Please note that disabling certain cookies may impact the functionality of our website.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our services after any modifications indicates your acceptance of the updated Privacy Policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Psyber
Email: hello@psyber.com.au
Phone: 02 7252 0888
Complaints
If you are not satisfied with our response to your privacy concern, you may wish to contact the Office of the Australian Information Commissioner (OAIC) at:
Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au